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FAQ


How do I check if my order has been shipped?

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email. You may also login to your account to check the delivery status.

 

How long will it take before my order gets shipped?

Under normal circumstances, in-stock items will be shipped within 1-3 business days. Pre-order items will be shipped within 2-4 weeks.

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email. You will be able to track your package using the tracking number provided (SF delivery only).

 

How long will it take for my order to arrive, once it ships?

Local orders within Hong Kong: 1-3 business days after shipment is arranged

Global orders: 14-21 business days after shipment is arranged

 

How do I know if the product is an in-stock or pre-order item?

All products available on our webstore are in-stock by default and will be shipped within 1-3 business days. If the product is a pre-order item, there will be a "pre-order" indication in the product options or product name.

 

I ordered both pre-order and in-stock items in a single order, when can I expect my order?

Your order will be shipped when all items are back in-stock. If you wish to receive the in-stock items first, please split your purchase into two orders (which means delivery fee will be applied twice). If you have already submitted your order but wish to split shipment, please contact our customer service support. 

 

Do you ship internationally?

Yes, we offer worldwide shipping to Taiwan, Macau, Singapore, China, South Korea, Japan, Australia, New Zealand, Europe & USA. For shipping fee information, please refer to https://www.kommacat.com/pages/delivery-and-pickup.

 

How much do I have to pay for the shipping?

Please refer to https://www.kommacat.com/pages/delivery-and-pickup.

We offer free shipping on orders

OVER HKD500 - FREE LOCAL SHIPPING!

OVER HKD800 - FREE GLOBAL SHIPPING!